One inbox for your messages
Bring conversations from your connected channels together and reply from one place.
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TRIVU CHAT · AI CUSTOMER SERVICE
AI chatbot for WhatsApp, Instagram and Messenger.
Your customers use different channels. Your business answers from one place, with AI that learns from what you know and a team that can continue the conversation.
From $39 USD/month · Standalone subscription
t.TRIVU Chat Your AI agent
M
Maria · WhatsAppService inquiry
Hi! What services do you offer?
TRIVU AIHi! We offer haircuts and hair treatments. Which service interests you? Knowledge base · Services
I'd like to speak to someone at the salon.
The team continues the conversation
YOUR CHANNELS, CONNECTEDWhatsAppInstagramMessengerWeb chat
WHAT IS TRIVU CHAT
An omnichannel inbox. A clearer conversation.
TRIVU Chat is an AI customer service inbox for businesses. It brings WhatsApp, Messenger, Instagram and web chat together according to your plan, and answers using the knowledge you share.
AI handles common questions. Your team steps in when a person is needed. You can organize contacts and opportunities in the CRM, set business hours and check remaining AI replies.
Subscribed to separately from Trivu Loyalty and TRIVU packages.
HOW IT WORKS
From knowledge to conversation.
Start with your channels and the information your team already uses.
- 01
Connect your channels
Create your account and connect the customer channels available in your plan.
- 02
Share what you know
Train your agent with your business files, links, text and frequently asked questions.
- 03
Set up your service
Set business hours and team roles. Test the answers before using it with customers.
- 04
Reply and follow through
AI handles inquiries; a person can take over the conversation. Organize opportunities with the CRM according to your plan.
FEATURES
What you need to answer and follow through.
AI with your knowledge
Give each agent business context with multiple knowledge bases.
Human handoff
Your team can continue when an inquiry needs judgment or personal attention.
CRM and opportunities
Organize contacts and your sales pipeline. Review plans to choose the scope you need.
Hours and roles
Set business hours and organize your team's access with roles.
Visible AI usage
Check your remaining AI replies and top up when they run out.
TRAIN YOUR AI
Your business has its own answers. Teach them to your AI.
Upload files, add links, write instructions and prepare frequently asked questions. Use multiple knowledge bases per agent to organize services, products and policies.
Start with current information, test real questions and review the answers. Source quality matters: AI can make mistakes and your team should review sensitive cases.
Business knowledge
01
FilesServices, products and guides
02
LinksInformation from your website
03
Text and FAQsHours, policies and answers
CHANNELS
Where your customers already message you.
WhatsApp on TRIVU AI. All four channels on Plus and Pro. Review plan scope when signing up.
For inquiries sent to your business number.
Follow through on interest arriving in messages.
Messenger
Handle messages from your Facebook community.
Web chat
Answer questions from visitors to your website.
CRM WITH WHATSAPP
Every inquiry deserves a next step.
Organize contacts and opportunities in the sales pipeline to see which conversations need follow-up. Plus includes CRM.
Define your process stages and agree who continues each conversation. AI helps answer; your team makes the sales decisions.
EXAMPLE PIPELINE
01Inquiry received
02Follow-up
03Proposal sent
Illustrative example of sales organization.
PRICING · USD PER MONTH
Choose for your conversations and your team.
Subscribe to TRIVU Chat on its own. These plans are independent of TRIVU packages.
TRIVU AI
$39USD/mo
- 2,000 AI replies
- 1 user
Plus
$69USD/mo
- 5,000 AI replies
- 2 users
- Messenger
- Web chat
- CRM
Pro
$97USD/mo
- 10,000 AI replies
- 4 users
- Messenger
- Web chat
Max
$147USD/mo
- Unlimited AI replies*
- 8 users
- *Subject to fair use
*Max: unlimited AI replies subject to fair use. Reply top-ups are available when you run out; check their pricing and terms in the application. Confirm each plan's scope when signing up.
USE CASES
The same inbox. Your business context.
Ideas for applying the tool; these are not guaranteed results or testimonials.
Restaurants and coffee shops
Answer menu, location and opening-hour questions with your venue's information. Hand special requests to your team.
Salons, barbershops and spas
Explain services and care using your own guides. A person can continue to confirm appointment details.
Retail and stores
Clarify product, delivery and return questions using your policies. Pass exceptions to a person.
Professional services
Explain your services and what information a quote needs. Track opportunities in the CRM.
FAQ
Clear answers before you start.
Channels, training, AI usage and subscriptions.
What is TRIVU Chat?
It is an omnichannel inbox with AI that answers for your business using the knowledge you provide. It brings together messaging, human handoff and CRM features according to your plan.
Which channels can I connect?
TRIVU Chat supports WhatsApp, Messenger, Instagram and web chat. TRIVU AI includes WhatsApp; Plus and Pro include all four channels. Review your plan's scope when signing up.
How do I train the AI on my business?
You can provide files, links, text and frequently asked questions. Each agent can work with multiple knowledge bases. Keep prices, hours and policies current, and test the answers whenever you change the content.
Can a person continue the conversation?
Yes. TRIVU Chat supports human handoff so your team can handle inquiries that need review or personal attention. Decide who handles those cases and during which hours.
How much does TRIVU Chat cost?
Monthly plans in USD are TRIVU AI at $39, Plus at $69, Pro at $97 and Max at $147. They include 2,000, 5,000, 10,000 and unlimited AI replies subject to fair use, respectively, and 1, 2, 4 and 8 users.
What if my AI replies run out?
You can check the remaining AI replies counter and buy top-ups when they run out. Review top-up pricing and terms in the application before purchasing.
What does unlimited mean on Max?
Max offers unlimited AI replies subject to fair use. Review the fair-use conditions when subscribing; unlimited does not mean usage has no conditions.
Does it include a CRM and sales pipeline?
TRIVU Chat has CRM and pipeline features for organizing contacts and opportunities. Plus includes CRM. Choose your plan based on the channels, users and features you need, and confirm its scope when signing up.
Do I need another TRIVU package?
No. TRIVU Chat is a separate subscription, independent of TRIVU packages and Trivu Loyalty. Create your account directly at chat.trivuapp.com/registro.
Does AI replace my customer service team?
AI helps with inquiries using your knowledge; your team remains necessary for exceptions and decisions. Review answers, update sources and define when a person should step in. It is not a guarantee of perfect answers.
TRIVU JOURNAL
Guides to more human AI customer service.
GUIDE
How to reply to WhatsApp with AI and keep the human touch
A guide to preparing your chatbot's knowledge, reviewing answers and passing conversations to a person when needed.
Read guideGUIDEInstagram and Messenger chatbots: a business guide
How to prepare an omnichannel inbox for social messages with AI, business knowledge and human follow-up.
Read guideGUIDEHow much does an AI chatbot cost for your business?
Compare TRIVU Chat plans by AI replies, users and channels. USD pricing, top-ups and fair use explained.
Read guideTRIVU CHAT
Your knowledge. Your team. One inbox.
Start with the channels and plan your business needs.